a p p o i n t m e n t s + p o l i c i e s
cancellation | no show | rescheduling policy.
All appointments require a valid credit card to reserve your desired appointment time.
A 24 hour notice is required if you wish to cancel or reschedule your appointment.
If less than 24 hours notice is given, a late cancellation fee of 50% of the total scheduled appointment cost will be charged to the credit card on file. Please note, that we will only charge your credit card if you do not give 24 hours notice.
All appointments can be cancelled or rescheduled with proper notice by:
(T) (747) 226-5274.
If we are unable to answer your call we are most likely servicing other clients. Please be sure to leave a voice message including your first and last name- stating the time and date of your appointment you wish to cancel or reschedule.
As a courtesy to all, and to ensure sufficient time for a quality experience please be on time to your appointment. There is no extra fee for arriving late but your service may be shortened in effort to make sure client appointments following yours are not also pushed back on time. Please be aware that the full amount of your original scheduled service time will still be applied to your total at the end of your appointment.
refunds + returns.
No refunds, returns or exchanges are given for products or services rendered.
reactions + sensitivities.
A reaction to products used during your lash service, although at very low-risk, are a possibility you should be aware of when getting lash extensions. Unless known allergies are stated by you, it is unfortunately otherwise unforeseeable. No refunds will be issued for reactions. Please be sure to let us know at your earliest convenience if you become aware of any type of reaction. We will do our best to remedy the problem on our end.
If you currently are experiencing a reaction from lashes applied at another salon or have had a reaction to adhesive or lashes in the past, we will unfortunately not be able to service you. Written permission from a physician is required to proceed with any future services.
While we do love children! To ensure their safety and for insurance liability considerations, we respectfully ask that no children accompany you to your appointment. Thank you for understanding.
Again, we are animal lovers at heart! But to ensure their safety, the safety of other clients who might have allergens to animals- and for insurance liability considerations- we respectfully ask you to refrain from bringing any animals with you to your appointment. Thank you for your cooperation!